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United Nations Peacekeeping Resource Hub (EN)

Guidance Categories

Guidance provides direction and helps streamline work processes. Guidance increases the chance that successful approaches are replicated and reduces the risk of repeating mistakes. DPKO-DFS guidance development responds to the field requirements. Their needs assessments, evaluations and lessons learned studies help DPKO-DFS identify and address gaps in existing official guidance. Guidance documents range from high-level policy documents to more detailed operating instructions for field missions. DPKO-DFS has three types of guidance:




Standard Operating Procedure



Organizational Learning and Knowledge Sharing

Public and private organizations across the globe strive to improve performance by drawing lessons from their experience. The objective is to reproduce success and to eliminate repeat mistakes. The United Nations is no exception. The Secretary-General has repeatedly emphasized the need for knowledge sharing and the development of best practices to strengthen the United Nations. Various Security Council resolutions have called for the incorporation of lessons learned and best practices to help improve the performance of peacekeepers, most recently in resolution 2436 (2018).The Special Committee on Peacekeeping Operations (C-34) has emphasised the need for the United Nations to have an effective lessons learned process that includes the identification, sharing and implementation of key lessons and best practices in all aspects of peacekeeping.

Peacekeepers are problem-solvers and innovators. They find themselves in complex and fluid environments that require them to adapt, create, and learn on a daily basis to achieve their mission mandate. Recording innovation, successes and failures; sharing them with peers in other missions and at Headquarters; and learning from them through the development and revision of guidance and training is fundamental to further improving the effectiveness and efficiency of United Nations Peacekeeping.

Evolution of Organizational Learning in Peacekeeping

In 1995 the Department for Peacekeeping Operations established its first best practices capacity, consisting of three staff. This capacity was clearly not enough to capture how United Nations peacekeepers dealt with unprecedented challenges of the 1990s.

The Brahimi report, issued in 2000, recognised that the UN still lacked a “learning culture”, and that for lessons to truly be learned, they not only had to be collected but transformed systematically into guidance, doctrine, and operational direction.

Subsequently, in the early 2000s, the Department established a guidance system and a unit to oversee it. Best Practices Officers were deployed to peacekeeping operations starting in 2004 to capture lessons and good practices at the field level. In 2007, the Division for Policy, Evaluation and Training was created, with the Policy and Best Practice Service and Integrated Training Service as its two main pillars.  

Over the past decade, we have developed policies on knowledge sharing PK/G/2015.13 and guidance development PK/G/2014.14. The Peacekeeping Resource Hub was launched to disseminate peacekeeping guidance and training materials to Member States, peacekeeping training institutes and other partners.

Policy and Guidance

UN peacekeeping policy and guidance represents a body of knowledge that supports peacekeeping personnel in the implementation of their tasks. It provides direction and helps streamline work processes. All policy and guidance materials are based on good practices and lessons from field operations and are regularly reviewed.


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